FLIGHT INFORMATION:
- Flight Status: Provide real-time updates on flight departures, arrivals, delays, and cancellations.
- Gate Information: Inform passengers about gate assignments and any changes.
- Timetable Assistance: Help travelers with schedules for flights, including connecting flights and layover times.
BOOKING AND RESERVATION:
- Ticketing: Assist with booking new flights, making changes to existing reservations, and issuing tickets.
- Seat Selection: Help passengers choose and confirm their seats.
- Special Requests: Manage special requests such as meal preferences, extra baggage, or assistance for passengers with disabilities.
CHECK IN SERVICES:
- Online Check-In: Guide passengers through the online check-in process.
- Airport Check-In: Assist with check-in at the airport, including printing boarding passes and handling luggage.
Baggage Services:
- Lost or Delayed Baggage: Assist with reporting and tracking lost or delayed baggage.
- Baggage Allowance: Provide information on baggage policies, including weight limits and fees for excess baggage.
Travel Assistance:
- Visa and Documentation: Offer guidance on visa requirements and travel documents needed for various destinations.
- Travel Insurance: Provide information on travel insurance options and coverage.
Accessibility and Special Services:
- Assistance for Passengers with Disabilities: Arrange for wheelchairs, special boarding assistance, and other support services.
- Unaccompanied Minors: Provide support and supervision for unaccompanied minors traveling alone.
Travel Advice:
- Destination Information: Offer information about destinations, including local customs, weather, and attractions.
- Travel Tips: Provide useful tips for a smooth travel experience, such as customs regulations and packing advice.